Right to service act
Right to service act was promogulated by Government of Haryana in 2014 and the rules are governed by HRTS act 2014. In order to promote transparency and accountability, the government of Haryana enacted Haryana right to service act 2014 which provides a framework for time bound delivery of services. As per Section 12 (1) & (2) of the HRTS Act, 2014, there is a provision to constitute Haryana Right to Service Commission (HRTSC) and it shall be a statutory body. As per Section 13 (1) of the Act, this Commission will be consisting of 1 Chief Commissioner and upto 4 Commissioners to look after effective implementation of the Act.
| Sr No. | Notified Service Name | Given Time Limit | Designated Officer | First Grievance Redressal Authority | Second Grievance Redressal Authority |
|---|---|---|---|---|---|
| 1 | Coverage of manholes of sewerage and storm water drains | 2 days | Chief Sanitary Inspector | Executive Officer | District Municipal Commissioner |
| 2 | Issuance of Occupation Certificate for all plot size/uses having no composition of offence | 18 days from receipt of complete documents | Executive Officer | District Municipal Commissioner | Divisional Commissioner |
| 3 | Clearance of objections related to property dues, size, floor details, property status on No Dues Certificate Portal | 10 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 4 | Issuance of new Property ID | 10 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 5 | Removal of Stray Cattle | 2 days | Chief Sanitary Inspector | Executive Officer | District Municipal Commissioner |
| 6 | Installation of Drain Covers | 2 days | Chief Sanitary Inspector | Executive Officer | District Municipal Commissioner |
| 7 | Sanction of Building Plans (Residential / Commercial / Institutional) | 20–60 days (as applicable) | Executive Officer / Chief Town Planner | Deputy Commissioner / Director ULB | Divisional Commissioner / Principal Secretary ULB |
| 8 | Change of Land Use permission | 60 days | Director, Urban Local Bodies | Additional Chief Secretary, ULB | — |
| 9 | Permission for advertisement rights | 60 days | Executive Officer | District Municipal Commissioner | Director, Urban Local Bodies |
| 10 | Repair of Pot Holes (Roads) | 5 days | Municipal Engineer | Executive Engineer | District Municipal Commissioner |
| 11 | Permission for installing communication infrastructure | 45 days | Additional Deputy Commissioner | Divisional Commissioner | Director, Urban Local Bodies |
| 12 | Issue of Conveyance Deed | 15 days | Executive Officer | Sub Divisional Magistrate | District Municipal Commissioner |
| 13 | Removal of Solid Waste from public places | 2 days | Chief Sanitary Inspector | Executive Officer | District Municipal Commissioner |
| 14 | Replacement of Street Lights | 10 days | Junior Engineer | Municipal Engineer | District Municipal Commissioner |
| 15 | Change of Owner/Occupier (Property Tax – except death case) | 15 days | Secretary / Executive Officer | Sub Divisional Officer (C) | District Municipal Commissioner |
| 16 | Change of Owner/Occupier (Property Tax – death case) | 45 days | Secretary / Executive Officer | Sub Divisional Officer (C) | District Municipal Commissioner |
| 17 | Permission for Road Cutting | 60 days | Executive Officer | District Municipal Commissioner | Divisional Commissioner |
| 18 | Booking of Community Center | 15 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 19 | Issue of Dog Registration Certificate | 15 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 20 | Renewal of Dog Registration Certificate | 7 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 21 | Issue of License for Sale of Meat | 15 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 22 | Renewal of License for Sale of Meat | 7 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
| 23 | License for Import/Sale of Imported Meat | 15 days | Superintendent / Secretary | Executive Officer | District Municipal Commissioner |
Acts and Policies:-
| Sr. No. | Title | Dated | Document |
|---|---|---|---|
| 1 | Haryana Right to Service Act 2014 | 26/03/2014 | Click Here |
| 2 | ULB services under RTS | 26/03/2014 | Click Here |